In order to set your Alexa app with the new Firestick device, you’re going to need to remove the old one first.
A technical support official will try to fix things, and ultimately offer to replace your device, if no solution is found. That said, make sure you contact Amazon customer support first. If none of the above solutions has worked, chances are that you’re going to need to get a brand-new device from Amazon. Your Firestick should return to normal performance. Select it, enter your pin, and that’s it. To perform a factory reset, go to Settings, then Device, and scroll down until you’ve reached the Reset to Factory Defaults option. A factory reset should also work with a variety of other issues. Each one of these devices has a limited available space, so performing a factory reset may help you fix the problem.
Remove and rearrange the obstacles in the room to see if the remote starts working normally again.Īs time passes, your Firestick will get clogged with an increasing amount of data. However, Bluetooth does have its limits and, despite the fact that it doesn’t need a direct line of sight to your TV set, obstructions may cause the device to perform erratically. ObstructionsĪs mentioned, the Firestick is a Bluetooth-operated remote that works much better than its regular IR-operated remote counterparts. Go ahead and buy two AAA batteries, open the back cover of the Firestick remote, and replace them.
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